Refund policy
Effective Date: 26th September, 2026
Every AS Contra piece is unique. Each shirt is individually inspected, photographed and described before it is offered for sale. We therefore ask you to review the product photographs, condition description and measurements carefully before purchasing.
Returns
You can register a return within 14 days after receiving your order.
When registering your return, we ask you to provide a reason for the return. This helps us understand why an item is coming back and allows us to improve our product information and service.
We also ask you to provide clear photographs of the item, preferably showing the shirt safely placed back in its AS Contra packaging. For a product-related issue, photographs of the relevant issue should also be included.
For consumers exercising a statutory right of withdrawal, providing a return reason or photographs is appreciated and part of our requested return process, but their absence does not remove or restrict that statutory right.
You can register your return through your customer account or by contacting support@ascontra.com.
After notifying us of your withdrawal within the applicable 14-day period, you have a further 14 days to send the item back.
We ask you not to send an item back without first registering the return. This allows us to provide the correct return address and arrange the appropriate return method. An unannounced return will not automatically be refused where statutory rights apply, but may take longer to identify and process.
Return shipping
Where available, AS Contra will arrange the return shipment.
We will provide a return label or QR code for drop-off at a designated parcel point where our carrier service supports this. This allows us to manage the shipment and ensure that the return is tracked and appropriately insured for the value of the item.
For a standard return, such as a change of mind or fit, the direct return shipping cost is the responsibility of the customer.
Where AS Contra arranges the return shipment, the applicable return shipping cost may be deducted from the refund. We will communicate this cost before the return shipment is arranged.
If our arranged return service is not available for your location, we will provide instructions for returning the item yourself. The return should then be sent using a tracked service and with insurance appropriate to the value of the item. Please retain proof of shipment until the return has been completed.
If an item is being returned because AS Contra sent the wrong item, or because the item does not conform to what was agreed, AS Contra will bear the reasonable return shipping costs.
Please register a return rather than simply refusing delivery of a parcel so that we can manage the return correctly.
Trying on and handling your shirt
You may carefully inspect and try on your shirt to determine its nature, characteristics, condition and fit.
If you intend to return it, the shirt should not be worn beyond what is reasonably necessary to assess it. In particular, please do not:
- wash, steam or clean the shirt;
- wear it for sport or extended use;
- repair or alter it;
- reapply, replace or otherwise treat prints, namesets or patches;
- iron or heat-treat it;
- apply any other treatment that may change its condition.
Any new odour, contamination, staining, damage, alteration or other change caused after delivery may be taken into account when assessing the returned item's condition.
Tags, accessories and packaging
Where reasonably possible, return the item with the packaging, accessories and other components supplied with it.
Removing an AS Contra hangtag does not automatically prevent a return.
Original vintage tags and accessories are different. If an original tag is removed or damaged, an original accessory is missing, or the collectible state of the shirt has otherwise been altered, this may have an effect on the value of the item.
If handling beyond what was reasonably necessary to assess the item has demonstrably reduced its value, AS Contra may make an appropriate deduction from the refund where permitted by law.
We do not use a fixed penalty or deduction table. Any reduction is assessed individually and must reflect the actual reduction in value.
Normal wear to the shipping or presentation packaging will not by itself result in a deduction.
Vintage condition
Vintage football shirts are pre-owned collectible items. Signs of age, previous wear and period-specific manufacturing characteristics can therefore be part of an item's condition.
AS Contra assigns each shirt an overall condition grade and aims to photograph and describe all relevant imperfections.
We do not attempt to document every microscopic characteristic associated with the normal age of a vintage garment. Material imperfections that are relevant to the condition or value of the piece will be shown and/or described.
An age-related characteristic or imperfection that was clearly disclosed before purchase is not considered an undisclosed defect simply because the customer subsequently dislikes it.
This does not affect your statutory rights where an item does not conform to what was agreed.
Partial returns
If an order contains multiple shirts, you can return individual items without returning the complete order.
When only part of an order is returned, the original outbound shipping charge is not refunded.
If several shirts were supplied together in one AS Contra presentation box, you may keep the shared presentation box when returning only part of the order. The shirt being returned must still be packed safely and appropriately for transport.
Items from multiple orders may be returned together, provided that each return has been clearly registered with AS Contra so that we can identify and process them correctly.
Refunds
Refunds are made to the original payment method. AS Contra does not require you to accept store credit instead of a monetary refund.
For a complete withdrawal from an order, we will refund the purchase price and the applicable cost of our standard outbound delivery method where required by consumer law.
If you selected a more expensive delivery option than our standard delivery method, the additional premium delivery cost may be excluded from the refund where permitted by law.
For a partial return, the original outbound shipping charge is not refunded.
Where AS Contra arranged a standard customer-paid return shipment, the previously communicated return shipping cost may be deducted from the amount refunded.
AS Contra does not charge a restocking fee.
Any payment-processing fee that our payment provider does not return to AS Contra is a cost to us and will not be separately deducted from the refund owed to you.
We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, as permitted by applicable law.
Once a return reaches us, we aim to check the item and initiate the applicable refund within 1–2 business days. This is our operational target and does not restrict any mandatory statutory refund deadline.
Your bank, card issuer or payment provider may take additional time to make the refunded amount available to you.
Exchanges
AS Contra does not offer exchanges.
Most of our shirts are individual pieces with only one example in stock. If you would prefer another shirt or size, return the original item in accordance with this policy and place a separate order for the other item.
Cancellations before dispatch
You may request to cancel an order until it has been fulfilled.
If a complete order can be cancelled before dispatch, we will refund the purchase price and shipping charges paid to the original payment method.
For an order containing multiple items, an individual item may be cancelled and refunded before fulfilment where operationally possible.
We do not replace or swap an item within an already paid order. If you want a different item, the original item should be cancelled where possible and the other item purchased separately.
Once an order has been fulfilled or dispatched, it can no longer be handled as a pre-dispatch cancellation. Your applicable return and withdrawal rights remain unaffected.
Incorrect, damaged or non-conforming items
Your statutory rights relating to an incorrect, damaged or non-conforming item are separate from the 14-day withdrawal period.
If you believe there is a problem with your shirt, contact support@ascontra.com as soon as reasonably possible.
Please include:
- your order number;
- a description of the issue; and
- clear photographs showing the issue where relevant.
There is no artificial 24- or 48-hour notification period that replaces your statutory rights.
For visible transport damage, please photograph the parcel and visible damage before opening the package, where reasonably possible. After opening, inspect the shirt and keep the shipping and presentation packaging while we investigate the shipment.
We retain pre-dispatch information and photographs that may also be used when investigating an issue.
Where AS Contra is responsible for a confirmed issue, we will provide an appropriate remedy in accordance with applicable consumer law and bear the reasonable return shipping costs where required.
Depending on the circumstances, this may include a return and refund or, where appropriate and agreed with you, a reasonable partial refund if you choose to keep the item.
Because AS Contra predominantly sells unique pieces, we cannot guarantee an identical replacement.
Where a full refund is provided for a substantial product issue, the original shirt will normally need to be returned to AS Contra.
Damage caused after delivery by washing, wearing, repair, alteration, treatment, improper storage or other customer handling is not AS Contra's responsibility. This does not affect a valid claim concerning a problem that already existed when the shirt was delivered.
Authenticity
Every shirt offered by AS Contra is assessed for authenticity before being listed for sale.
Where a reproduction nameset, patch or other reproduction element is present, this will be clearly disclosed where relevant.
An original period nameset may be described as original even where it was applied later, but we will not represent such an item as period-applied, player issue, match issued or match worn unless there is sufficient basis for that description.
If you nevertheless have a genuine concern about the authenticity of an item, contact support@ascontra.com and provide the information or evidence on which your concern is based.
We will investigate the claim and may ask for the original shirt to be returned for inspection. Where appropriate, independent expertise may form part of that assessment.
A statutory authenticity or conformity claim is not limited to the 14-day return period.
Where a full refund is due following a confirmed authenticity issue, the original shirt must be returned to AS Contra.
Model withdrawal form
You do not have to use this form. You may also exercise an applicable statutory right of withdrawal through the online return function or by sending us a clear statement.
To: AS Contra — support@ascontra.com
I hereby give notice that I withdraw from my contract for the purchase of the following item(s):
Order number:
Item(s):
Ordered on:
Received on:
Name:
Address:
Date:
Signature:
Only required when this form is submitted on paper.
Contact
For questions regarding returns, refunds, cancellations or product issues:
AS Contra
support@ascontra.com
The applicable return address and return instructions will be provided when your return is registered.
Nothing in this policy excludes, restricts or replaces any mandatory consumer rights that apply to your purchase.