Shipping policy
Effective Date: 26th September, 2026
Every AS Contra order is prepared and packed individually. As many of our shirts are unique and collectible pieces, we take particular care in inspecting, documenting and protecting each item before dispatch.
Processing Time
We aim to dispatch orders within 1–2 business days after your order has been confirmed and payment has been successfully processed.
Before dispatch, each shirt is physically inspected and appropriately prepared for shipment.
During exceptionally busy periods or circumstances outside our reasonable control, processing may occasionally take longer. If a significant delay affects your order, we will contact you where appropriate.
Shipping
All AS Contra orders are shipped tracked and insured.
We select shipping services appropriate to the destination and value of the order.
Once your order has been dispatched, you will receive shipping confirmation and available tracking information by email.
Delivery times shown at checkout or provided by a carrier are estimates unless expressly stated otherwise.
Shipping Costs
Applicable shipping costs are shown at checkout before you complete your purchase.
Shipping rates may vary depending on destination, shipment size, order value and the shipping service required.
Where an order contains multiple shirts, AS Contra may use a larger package or, where reasonably necessary because of packaging, carrier, insurance or customs requirements, divide the order into multiple shipments.
If we divide an order into multiple shipments for these reasons, you will not be charged additional shipping costs unless this has been clearly agreed with you beforehand.
Shipping destinations
You can currently place an order for delivery to the Netherlands and the United Kingdom.
Shipping to other EU countries is not available yet. This includes Germany, Belgium, France, Spain, Italy, Portugal, Austria, Denmark, Sweden, Ireland and Poland, as well as all other EU countries outside the Netherlands.
We’re working to make more destinations available. Sign up for our newsletter to be the first one to know when shipping expands.
International Shipping
AS Contra aims to offer international shipping to destinations where we can provide an appropriate tracked and insured delivery service.
Availability and shipping options may therefore differ by country or destination.
We reserve the right not to ship to a destination where we cannot reasonably arrange reliable tracked delivery or appropriate insurance for the value of the order.
Customs, Import VAT and Duties
Orders delivered outside the relevant customs territory may be subject to import VAT, customs duties, clearance fees or other local charges.
Unless expressly stated otherwise, these orders are shipped on a Delivered At Place (DAP) basis.
This means AS Contra arranges and pays for transportation to the destination according to the shipping option purchased, while the recipient is responsible for any import VAT, customs duties, clearance fees or other charges imposed by the destination country.
These charges are not included in the AS Contra purchase price or shipping charge unless expressly stated otherwise.
Customs rules and charges vary by country. AS Contra does not control charges imposed by customs authorities or local carriers.
We declare shipments accurately and will not intentionally undervalue an order or declare a commercial purchase as a gift in order to avoid taxes or customs charges.
Where additional information from the recipient is reasonably required for customs clearance, the recipient is responsible for providing it.
Customs Delays
International shipments may occasionally be delayed during customs processing.
Where AS Contra has supplied the required shipping documentation correctly, delays caused solely by customs processing are outside our reasonable control.
We will nevertheless assist where reasonably possible if information about the shipment is required.
Delivery and Risk
Where AS Contra arranges the carrier, AS Contra remains responsible for the risk of loss or damage during transportation until the order has been delivered to you or to a person designated by you, in accordance with applicable law.
Handing the parcel to the carrier does not, by itself, transfer the transport risk to the consumer.
Please ensure that the delivery information submitted with your order is complete and accurate.
Incorrect or Incomplete Address
If you notice an error in your shipping address before dispatch, contact us as soon as possible at support@ascontra.com.
We will try to correct the address where operationally possible, but cannot guarantee that a change can still be made once an order has entered fulfilment or been transferred to the carrier.
If a parcel is returned because the customer supplied an incorrect or incomplete address, or because the parcel was not collected where collection was reasonably required, the reasonable cost of re-shipping the order may be charged to the customer.
Where the delivery failure was clearly caused by AS Contra or our carrier rather than by information or action attributable to the customer, we will not charge the customer for correcting the shipment.
Tracking Shows Delivered, but the Parcel Is Missing
If tracking shows that your order has been delivered but you cannot locate it, contact us as soon as reasonably possible.
We will investigate the shipment using the information available from the carrier, which may include tracking records and available proof of delivery.
A “delivered” tracking status does not automatically mean that we will reject a missing-parcel claim. Equally, it does not by itself establish that a refund is due. We will assess the circumstances and carrier information before determining the appropriate resolution.
Lost Shipments
If a shipment is officially confirmed as lost while the shipping risk remains with AS Contra, we will provide the appropriate remedy in accordance with applicable law.
You will not be required to wait for AS Contra to receive compensation from our shipping insurer or carrier before an applicable refund is processed.
Because most AS Contra shirts are unique pieces, an identical replacement will normally not be available.
If an order has been refunded as lost and the original parcel subsequently arrives, please contact us.
If you wish to keep the order, the refunded purchase amount will need to be repaid. Otherwise, we will arrange for the order to be returned without additional return shipping cost to you.
Damaged Parcels
If your parcel arrives visibly damaged, please, where reasonably possible:
- photograph the parcel and visible damage before opening it;
- carefully open the parcel and inspect the shirt;
- photograph any damage to the contents; and
- retain the shipping and presentation packaging while we investigate the shipment.
Please contact support@ascontra.com with your order number and the relevant photographs.
These steps help us investigate the shipment with the carrier. Not being able to provide a particular photograph does not automatically remove statutory rights that may apply to you.
Delivery Preferences and Carrier Services
Depending on the destination and carrier, additional delivery options may be available, such as delivery to a service point or other carrier-managed delivery preferences.
Availability and conditions for these services are determined by the relevant carrier.
Please follow the carrier's tracking information and delivery instructions once your order has been dispatched.
Returns
Please register a return with AS Contra rather than simply refusing delivery of the parcel.
This allows us to correctly identify and manage the return and, where available, provide an appropriate return shipping method.
Return shipping, withdrawal and refund conditions are explained in our Return & Refund Policy.
Contact
For questions regarding shipping, delivery or an existing shipment, contact:
AS Contra
Email: support@ascontra.com
Please include your order number when contacting us about an existing order.